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FAQs

Please read our FAQs page to find out more.

How will my personalisation look?

Your personalisation will be truly unique to you. Using precision laser engraving, the leather surface is carefully etched to create a refined, long-lasting design that enhances the natural texture of the leather. The engraving produces a subtle contrast, allowing your personalised details to stand out while maintaining the wallet’s timeless, premium appearance.

Please note that slight variations in colour, depth, or finish may occur due to the natural characteristics of leather and the bespoke engraving process. The features shown on our website are for guidance, but rest assured—you’re in expert hands. Our skilled engravers carefully adjust each design where needed to achieve the best possible result, ensuring your personalised leather wallet is finished to the highest standard.

What are your delivery times?

For all UK domestic orders, we offer a standard delivery service of 2-3 working days. If you choose to upgrade to our special delivery option and place your order before 2pm on a working day, your item will be delivered the next day.

Orders from Europe typically take up to 6 working days, while deliveries to the rest of the world can take up to 10 working days. Delivery costs are calculated at checkout.

Please note that for European and international customers, local customs duties and taxes are not included in our delivery costs. We kindly advise you to check with your local authorities regarding any additional charges before placing your order.

Warranty?

At Willyswallets, we design our products to last a lifetime of use and enjoyment. However, if an issue arises, our warranty covers manufacturing defects for one years from the date of purchase.

Returns & Refunds

Our products are crafted with care and designed with you in mind, and we truly hope you enjoy them as much as we do. If for any reason you need to return or exchange an item, we offer a 30-day return policy from the date of delivery. For full details, please refer to our Returns and Refunds Policy.

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